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Returns Policy

Please note that you should check your order carefully upon arrival and notify us immediately if any part of your order is not as it should be.


Exchanges
We are happy to exchange a product within 7 days of purchase as long as the product has not been used. Unfortunately, and in the interest of hygiene, we cannot offer this service on Cosmetics, Consumables, Shavers, Earrings and Underwear.


Refunds
In the unlikely event that your garment or product is faulty, we will happily refund/exchange your garment/product, provided that you have notified us in writing (by letter, email or fax). This does not affect your statutory consumer rights.


Cancellation / Redelivery Fee
Should you wish to cancel your order, you have 7 working days (following the date that you receive your order) to notify us. Items must be in pristine condition, in original packaging and unused, otherwise a charge will be made. All return costs must be borne by the customer and proof of postage must be secured and retained.
All orders over 1kg in weight (or £70 in value) are sent by Special Delivery/Courier for insurance reasons. This requires a signature at the address you specify. In the event that delivery cannot be made you must collect the item from the Sorting Office/Courier. If the order is returned to Miss Groovy, you will require to pay for re-delivery.


Returns Procedure
Please call Miss Groovy to receive instructions before sending any goods back to us. This is very important as some goods have different procedures for return. This will assist in faster processing of your return.
Any un-authorised returns will be refused and charges will be made for returning the goods back to you or forwarding the item to the correct location for warranty purposes.
All returned items should be sent insured via recorded delivery. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods.
Miss Groovy UK Ltd advise you for your own protection to retain your proof of postage as we cannot be held responsible for packages, which are damaged or lost in transit. Miss Groovy UK Ltd requests that goods should be returned in their original sealed packaging where possible, with labels intact. In the interest of hygiene, goods must be unworn, and unsoiled (we do not accept returns of cosmetics, perfumes, consumables, underwear, shavers, earrings etc.) and in re-saleable condition. (This does not affect your statutory rights)
Miss Groovy UK Ltd is entitled to make a charge for damaged or missing items and this may affect the total amount credited to you.
The consumer protection (distance selling) regulations require that the consumer will provide written notice of a cancellation (by letter, email or fax) within 7 working days. The 7 working days start from the day after the day the consumer receives the goods. Once Miss Groovy UK Ltd receive notification from you that you wish to cancel your order (in accordance with these terms) any sum debited to Miss Groovy UK Ltd from your credit card in relation to your order will be re-credited to that credit card account only, as soon as possible and in any event within 30 days of your order.

Note that all prices and transactions are shown in British pounds sterling (GBP).


Complaints
If you feel you have any cause to complain, contact us via one of the following methods. We will respond to all queries and complaints within 5 working days. Email us at complaints@missgroovy.co.uk and advise us of the details.

Office Hours:- 10.00am - 6.00pm Mon - Fri (UK Time).
or write to us at:

Miss Groovy UK Ltd.
Santok House, Unit L
Braintree Industrial Estate
Braintree Road
South Ruislip
Middlesex
HA4 0EJ

We pledge to:
1. acknowledge all complaints within 5 working days.
2. advise our consumers how long it will take to resolve the complaint.
3. keep the consumer informed throughout the process.

Problems and Questions
If you have any problems with your order, please do not hesitate to contact us:
E-mail: returns@missgroovy.co.uk

Feedback
If you have any comments or suggestions, please send them to:
info@missgroovy.co.uk



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