Q: How can I check
if my order has been shipped?
A: Please email:Customer Services & we can confirm this for you. Most
orders are shipped within 48hrs. However due to postal
delays it can take up to 7 days for your delivery to
arrive. We will contact you by email or by telephone if
your order will be subject to any delay.
Q. My order should
have arrived by now. What else should I do?
A: Please allow 14 days before contacting us in regards
to non receipt of delivery. Once this time has elapsed we
wil be happy to track your order for you. Please email: Customer Services
Q: How do you send
A: We use Parcelforce or Royal Mail, Guaranteed
express is provided by DHL & UPS. All deliveries are
made under plain cover unless otherwise requested.
Q: Does Miss
Groovy have a printed catalogue?
A: No, Miss Groovy is exclusively a online
retailer. We have taken great efforts to ensure our
website is convenient and easy to use.
Q: What does
A: Denier refers to the degree of sheerness of the
hosiery. On a denier scale, a 10 denier is considered a
ultra sheer, a 25 is considered a day sheer and a 30 + is
considered an opaque.
Q: Can I get a
product special ordered?
A: We like to offer our customers the best service
possible by providing a large selection of products. Our
merchandising team will be happy to try and obtain a
product you have been searching for. Please email us with
your suggestions or requestsCustomer Services.
Q: Can I exchange
or return merchandise?
A: We do not offer refunds except in accordance
with consumer regulations. We are are happy to exchange a
product within 14 days of purchase as long as the product
has not been used. We cannot offer this service on Make
up, Hosiery, Underwear and Earings.